#69: Sarah Roberts — On Networks, LinkedIn, and Authentic Leadership

August 03, 2021 by Cal Walters in Leadership

This episode is brought to you by HigherEchelon, Inc. HigherEchelon is a leadership development & organizational performance consulting firm providing human capital and technology services to optimize performance. HigherEchelon can help prepare your organization to meet the rapidly changing, complex and often ambiguous requirements of today’s world by developing Resilient and Adaptive leaders, modernizing and enhancing processes, and implementing transformational technology solutions. Visit HigherEchelon.com to connect with the amazing team at Higher Echelon and learn more about how they can help you and your team. Check out this great interview of HigherEchelon’s President, Dr. Joe Ross, on the Beyond the Uniform podcast.

After graduating from West Point, Sarah Roberts served for five years in the Army. In those five years, Roberts served in Germany where she collaborated with both military and civilian professionals to handle garrison finance. Then, in 2009, she deployed to Iraq for 15 months. There, she helped establish three autonomous Iraqi finance offices while also working with the Iraqi government to improve its banking system.

When Roberts left the Army in 2010, she charged hard into the civilian workforce, much as she had while in uniform. Her unique skillset and accomplishments led her to stints at Amazon, Nordstrom, Team Red, White, & Blue, and Microsoft.

At each stop, Roberts’s work highlighted the important and lasting contributions that Veterans can make in the civilian workforce. She also advocated for her fellow Veterans, leading each of her employers to make better hiring connections with Veterans.

At Amazon, Roberts helped create Veteran-based employment programs and marketing strategies that promoted Amazon as a preferred employer for military transition. During her time with Microsoft, she focused on establishing and improving an internal networking program for Veterans. And at Nordstrom and Team Red, White, & Blue, she championed employment and expanded accessibility opportunities for Veterans.

She is now the head of Military and Veteran Programs for LinkedIn. In this position, she educates and encourages Veterans on using LinkedIn to expand their connections on the site.

On this episode, we covered a lot of ground. We discuss what life was like at West Point as a female cadet, what she learned most from West Point, how she landed her current job at LinkedIn, how she gained over 100,000 followers on LinkedIn, how her view of leadership has changed, some wonderful examples of leadership she witnessed at Microsoft, and much more. During the episode, Sarah also coaches me on my LinkedIn profile!

On this episode, I briefly mention this article on networking. Sarah has this as a featured item on her LinkedIn profile.

Also, we watched this short video by Brene Brown during the episode.

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#68: Lieutenant General (Ret.) Bob Caslen — Taking Ownership of Mistakes as a Leader

July 19, 2021 by Cal Walters in Intentional Living, Leadership

The views expressed on this podcast and page are those of the host and guests and do not necessarily reflect the official policy, position, or endorsement of the US Army, DoD, or the US Government.

It is an honor and pleasure to welcome back Lieutenant General (Ret.) Robert Caslen, who recently served as the 29th President of the University of South Carolina. On this episode, General Caslen discusses his time at the University of South Carolina and recent controversy surrounding a speech he made at their graduation ceremony.

General Caslen served 43 years in the United States Army. His military career culminated in 2018 as the 59th Superintendent of the United States Military Academy at West Point.

Under his direction as Superintendent, West Point was recognized as the number one public college in the Nation by Forbes Magazine and the number one public college by U.S. News and World Report. Through the establishment of Centers of Excellence at West Point, General Caslen connected the operational Army with West Point research and intellectual capital. He refined West Point’s leadership program by making professional ethics a priority and essential part of leadership and character development. He worked tirelessly to expand the diversity of cadets and faculty alike, and he dramatically expanded West Point’s minority and women populations to reflect the demographics of the Army that West Point’s graduates help lead.

Working with the Director of Athletics, he revamped the athletic program, made it self-sustaining, and fielded 25 competitive intercollegiate teams. He created partnerships with the NCAA and Department of Defense to conduct research into preventing and treating concussions and traumatic brain injury that have led to significant improvements in prevention and care. He stood up the Army Cyber Institute to build expertise and Army leaders prepared for the new cyber fight. And, fulfilling a pledge he made soon after becoming Superintendent, he led a sweeping reversal of Army’s football program and developed a culture of excellence through winning with character, culminating in Army defeating Navy in 2016 for the first time in 14 years, and beating both Air Force and Navy in 2017 to win the Commander-in-Chief’s trophy for the first time in 21 years.

Before becoming the West Point Superintendent, General Caslen served as the Chief of the Office of Security Cooperation in Iraq, where he served as the senior military commander in Iraq after the drawdown of U.S. and allied forces in 2011. Caslen held several other notable positions including commanding general of Multi National Division-North during Operation Iraqi Freedom, and Chief of Staff of both the 101st Airborne Division (AASLT) and the 10th Mountain Division, where he also served as the Division’s Chief of Staff during Operation Enduring Freedom. He also has served in combat and overseas deployments in Operation Desert Shield/Desert Storm, Joint Task Force Bravo in Honduras, and Operation Uphold Democracy and the United Nations Mission in Haiti.

He is a graduate of West Point and he holds an MBA from Long Island University and a Master of Science degree in Industrial Engineering from Kansas State University. He was also recognized with an honorary Doctorate from Long Island University. He is a member of the Kansas State Engineering College Hall of Fame, received a Life Time of Service Award from the American Red Cross, was recognized with the Honorary Rock of the Year Award for his efforts in diversity as the Superintendent of West Point.

He also received the 2018 Gerald R. Ford Legends Award for lifetime service, and was the 2019 recipient of the NCAA Theodore Roosevelt Award, joining the ranks of Tony Dungy, John Wooden, and Presidents Eisenhower, Reagan, Ford, and George H.W. Bush. Caslen also serves as the Special Advisor on Executive Leadership and Character Development at Higher Echelon. He is a nationally recognized authority on leader development and author of The Character Edge: Leading and Winning with Integrity.

The Character Edge: Leading and Winning with Integrity

By Caslen, Robert L., Jr.

Connect with Lieutenant General (Ret.) Caslen on his website or follow him on LinkedIn or Twitter

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#67: Dr. Gavin Adams — Rethink Delegation to Grow More Leaders

July 03, 2021 by Cal Walters in Leadership, Intentional Living, Servant Leadership, Courageous Leadership

I’m really excited to bring you this conversation with Dr. Gavin Adams. I first learned about Gavin when he appeared on the Andy Stanley Leadership Podcast to discuss his framework for delegation. Over the past 12 years, Gavin took over a struggling church with around 250 attendees and grew it to over 8,000 weekly attendees. On this episode, we dive into how he was able to turn around an underperforming organization, create a clear vision, and help it get to a better place. Of all the episodes we have done so far, this one has to be at the top in terms of practical takeaways for leaders—things you can begin implementing TODAY to improve your leadership and your organization.

Gavin is a leadership coach and change agent focused on supporting leaders through change, transition, and transformation. In addition to encouraging leaders through Transformation Solutions, he is the lead pastor at Woodstock City Church, a campus location of North Point Ministries. Prior to ministry, Gavin spent over a decade in the marketplace working as a business strategy and marketing consultant.

Over the past 15 years of ministry, Gavin helped plant a church, revitalize a church, pastor a rapidly growing church, lead a mega-church, and serve in a multi-site church. This breadth of experience gives Gavin a fundamental understanding of virtually every leadership challenge.

Gavin has an M.B.A. from Georgia State University and a Masters of Theology and Doctorate of Ministry from Liberty University.

EPISODE TRANSCRIPT

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#66: General (Ret.) David Petraeus — Mentors, Building a Team, & Culture Keys

June 21, 2021 by Cal Walters in Leadership

General (US Army, Ret.) David H. Petraeus is a Partner and Chairman of the KKR Global Institute, which he established in May 2013. He is also a member of the boards of directors of Optiv and FirstStream, a venture investor in more than 15 startups, and engaged in a variety of academic endeavors. Prior to joining KKR, General Petraeus served over 37 years in the U.S. military, culminating his career with six consecutive commands, five of which were in combat, including command of the Surge in Iraq, command of U.S. Central Command, and command of coalition forces in Afghanistan.

Following retirement from the military and after Senate confirmation by a vote of 94-0, he served as Director of the CIA during a period of significant achievements in the global war on terror, the establishment of important Agency digital initiatives, and significant investments in the Agency’s most important asset, its human capital.

General Petraeus graduated with distinction from the U.S. Military Academy, and he is the only person in Army history to be the top graduate of both the demanding U.S. Army Ranger School and the U.S. Army’s Command and General Staff College. He also earned a Ph.D. from Princeton University’s School of Public and International Affairs.

General Petraeus taught international relations and economics at the U.S. Military Academy in the mid-1980s, he was a Visiting Professor of Public Policy at the Honors College of the City University of New York from 2013 through 2016, and he was for 6 years a Judge Widney Professor at the University of Southern California and a Senior Fellow at Harvard University’s Belfer Center. He is currently a Visiting Fellow at Yale University’s Jackson Institute, Co-Chairman of the Global Advisory Council of the Woodrow Wilson Center for International Scholars, Senior Vice President of the Royal United Services Institute, and a Member of the Trilateral Commission, as well as a member of the boards of the Atlantic Council, the Institute for the Study of War, and over a dozen veterans service organizations.

Over the past 15 years, General Petraeus was named one of America’s 25 Best Leaders by U.S. News and World Report, a runner-up for Time magazine’s Person of the Year, the Daily Telegraph man of the year, a Time 100 selectee, Princeton University’s Madison Medalist, and one of Foreign Policy magazine’s top 100 public intellectuals in three different years. General Petraeus has earned numerous honors, awards, and decorations, including four Defense Distinguished Service Medals, the Bronze Star Medal for Valor, two NATO Meritorious Service Medals, the Combat Action Badge, the Ranger Tab, and Master Parachutist and Air Assault Badges. He has also been decorated by 13 foreign countries and is believed to be the only person who, while in uniform, threw out the first pitch of a World Series game and did the coin toss for a Super Bowl.

On this episode, General Petraeus and I discuss how to find the right mentors, how to cultivate a great mentor/mentee relationship, how to build a highly functioning team, what he looks for in team members, and much more!

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#65: Dee Ann Turner — The Secret Sauce of Chick-fil-A Culture

June 07, 2021 by Cal Walters in Leadership

Dee Ann Turner understands the importance of stewarding talent.

A 33-year veteran of Chick-fil-A, Inc, she was selected as the company’s first female officer in 2001 and served as the Vice President, Talent and Vice President, Sustainability. During her long career, she worked closely with Chick-fil-A’s founder, S. Truett Cathy, and other key leaders as an architect of their organizational culture. Additionally, she led Staff Learning and Development, Diversity and Inclusion, and Culture and Engagement, and Talent Management. More recently, Dee Ann launched and led Chick-fil-A’s sustainability function focusing on a strategy to implement sustainable practices at the then $10.5 billion company.

Dee Ann was instrumental in building and growing Chick-fil-A’s well-known culture and talent systems, responsible for selecting thousands of Chick-fil-A franchisees and corporate staff members. Under her leadership, Chick-fil-A enjoyed industry-leading employee engagement scores and became known for selecting the best talent in the hospitality business, maintaining a 95% retention rate for corporate staff and franchisees. She has also mentored and championed hundreds of people to discover their unique vocational callings and build careers they love.

Today, she leads her own organization, Dee Ann Turner & Associates, LLC, focused on writing books and speaking to audiences both virtually and in-person on how to steward extraordinary talent. She's the author of two best-selling books covering the topics of corporate culture, customer service and career success. It’s My Pleasure and its newer version, Bet on Talent, teaches leaders how to find and keep extraordinary talent. Her latest book, Crush Your Career, teaches talent how to be extraordinary. Additionally, Dee Ann serves as Executive in Residence at High Point University teaching students career development skills and serving in the Access to Innovators Program.

Through her books and keynotes, she leverages her experience to help you steward the extraordinary talent entrusted to you, whether you are responsible for creating a remarkable organizational culture or focused on building your own exceptional career. She is a graduate of Clayton State University with a degree in Management. She also completed executive education courses at Emory University, University of North Carolina at Chapel Hill and the University of Virginia’s Darden Business School.

She is a 2009 alumnus of the prestigious Harvard Business School Advanced Management Program. Dee Ann has been married to her husband, Ashley for 37 years and they are the parents of three grown sons. She has served numerous non-profit boards in the past including The Kenya Project, Eagle Ranch and Proverbs 31 Ministries. She has also served on the board of advisors for Lubbock Christian University and First Care Clinics. Currently, she serves on the board of advisors for Unconventional Business Network Women and the advisory board for the Pure Hope Foundation. When she is not traveling, she can often be found on her Peloton bike in her home outside of Atlanta or on her stand up paddleboard at Lake Hartwell in northeast Georgia.

Check out Dee Ann’s bestselling books:

Bet on Talent: How to Create a Remarkable Culture That Wins the Hearts of Customers

By Turner, Dee Ann

Crush Your Career: Ace the Interview, Land the Job, and Launch Your Future

By Turner, Dee Ann

On this episode, we cover a lot of ground, including:

The key ingredients to building an incredible culture like they have at Chick-fil-A
How to activate the key elements of culture in your organization
The story behind how Chick-fil-A created their meaningful purpose
The differences between a rules-based culture and a principles-based culture
The story behind “My Pleasure” at Chick-fil-A
How Chick-fil-A keeps such a high level of employee engagement and high retention of talent
After conducting thousands of interviews, how Dee Ann is able to choose the best talent
Commonalities between those that make it through the highly competitive process to become a Chick-fil-A franchisee
The one habit, routine, or ritual that has made the biggest positive difference for Dee Ann
Her top marriage/relationship advice
Her top parenting advice
One leader she really admires
Her top leadership book: Dr. Henry Cloud’s book, Integrity (link below).

Integrity: The Courage to Meet the Demands of Reality

By Henry Cloud